Due to the high volume of emails we receive, please allow 3-5 business days for a response. If you do not wish us to contact them, please let us know right away, as it will affect our ability to work on your case. As a part of our process in assisting you, it is necessary that we contact the company / agency you are writing about. We assist individuals with consumer-related issues we cannot assist on cases between businesses, or cases involving family law, criminal matters, landlord/tenant disputes, labor issues, or medical issues. Have a question for Michael and the 7 On Your Side team? Fill out the form HERE!ħOYS's consumer hotline is a free consumer mediation service for those in the San Francisco Bay Area. Take a look at more stories and videos by Michael Finney and 7 On Your Side. When we asked Chase about its policy, the bank only offered a warning that bankers will never ask you to send money with Zelle. "I definitely didn't agree and we definitely didn't discuss this outcome," James said.ī of A has refunded some victims of the Zelle scam. What got him most? Chase's denial letter saying: "As we discussed and agreed, no action will be taken. "There's no protection, there's no chargeback, there's no nothing!" James exclaimed. VIDEO: Bank of America gives refunds to some victims of growing Zelle scamīut Chase told James he authorized those payments - even if it was a scam. "Their attitude is, if it's on Zelle, shame on you," James said.įederal law requires banks to refund victims of fraudulent, unauthorized money transfers. and like B of A's initial response to customers, Chase denied James's fraud claim. It was the same con that hit B of A customers across the country. "At that point I went, 'Hey I'm not talking to the bank. When one transaction went awry, the scammers got angry. "To the tune of $7,000 over several transactions," he said. and the imposters snatched the money at the other end. Chase QuickPay with Zelle is a person-to-person payment service that lets you send and receive money from anyone with a U.S. "So I was getting notifications on my phone that I had sent myself money," James said. It seemed like it was going back to James. The imposter told him to transfer the money with Zelle using his own phone number. RELATED: More victims of Bank of America, Zelle scams come forward here's how to protect yourself did you send a Zelle for $2,000?' I'm like, 'No,' and he says, 'We need to send the money back to yourself,'" James explained. "And he goes, 'Let's go over these charges. "The caller ID number was identical to the one on the back of my Chase card," he said. Or at least he thought it was the Chase Bank fraud department. VIDEO: San Francisco man loses half his savings in bank transfer scam And it was Brian from the Chase bank fraud department," he continued. Member FDIC."'If not, reply, no.' I said, 'No.' And my phone rang. Deposit products and related services are offered by JPMorgan Chase Bank, N.A. Products not available in all states.īank deposit accounts, such as checking and savings, may be subject to approval. JPMS, CIA and JPMCB are affiliated companies under the common control of JPMorgan Chase & Co. Certain custody and other services are provided by JPMorgan Chase Bank, N.A. (CIA), a licensed insurance agency, doing business as Chase Insurance Agency Services, Inc. Insurance products are made available through Chase Insurance Agency, Inc. Morgan Securities LLC (JPMS), a registered broker-dealer and investment adviser, member FINRA and SIPC. Morgan Wealth Management is a business of JPMorgan Chase & Co., which offers investment products and services through J.P. Past performance is not a guarantee of future results. Investing involves market risk, including possible loss of principal, and there is no guarantee that investment objectives will be achieved. "Chase Private Client" is the brand name for a banking and investment product and service offering, requiring a Chase Private Client Checking℠ account. is a wholly-owned subsidiary of JPMorgan Chase & Co. “Chase,” “JPMorgan,” “JPMorgan Chase,” the JPMorgan Chase logo and the Octagon Symbol are trademarks of JPMorgan Chase Bank, N.A.
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